CepKoin Support

For application, transaction-display or security questions, contact [email protected].

Before contacting support

Include the application version, device model and operating-system version.
For a public transaction issue, include the transaction ID or public TRON address.
Never send a recovery phrase, private key or PIN. CepKoin support will never request them.

Lost recovery phrase

Because CepKoin is non-custodial, we cannot recover a lost recovery phrase or private key. If the wallet still opens, securely back up the recovery phrase from the security settings.

Delete local application data

Remove wallets from the wallet-management screen and uninstall the application. On-chain records remain public and cannot be deleted.